| FAQ |
Ordering
Do you sell to General Public/Retailer?
How do I place an order?
What are the minimums for orders?
What are your methods of payment?
What is your PayPal Account?
Do you accept checks, bank transfers and COD?
Would I be able to place an order outside of the United States?
Do you store my credit card information?
Do you send out samples?
Can two forms of payment be used for one order?
Do I have to pay sales tax?
Can I make change or cancel my order?
How do I generate a special order?
Do you have a catalog that I could download or that you can send me?
Do you have a store that I could visit and shop?
What is your office hour?
Shipping
How do I know my shipping cost before I place an order?
How soon do you ship an order after it is submitted?
How soon do I receive my order after it is shipped?
How will I know if my order has shipped?
Do you offer drop-shipping?
Can I come pick up my order?
Can I have each item labeled?
Returns
Do you allow Return, Exchange, or Refund?
Order Problems
My order was damaged during transportation?
I am missing an item from my order.
I received a wrong item. What should I do?
Can I save the item I like and order later?
What is Super Fast Pick?
Wholesale
What kind of documentation is needed to set up a wholesale account?
How do I send my business/resale license to you?
I am a wholesale customer, why don't I get free shipping?
My account was upgraded, but I still see the same retail prices.
How can I buy wholesale?
Other Questions
Do you send a lot of marketing emails?
Do you sell my personal information to other companies?
Is shopping in your website secure and safe?
I have been trying to shop for large number of the items I need, but I am not able to finish shopping in one session, and every time I return my cart is empty. Does your system not save the cart?
Ordering Top
Do you sell to General Public/Retailer? Top
No, please contact your local bead/crafts shops for our products.
How do I place an order? Top
Do it here online¡ªwww.f2bwholesale.com
Come to our office¡ª1028 6th Ave., New York, NY 10018 USA
Fax: 1.212.944.6219
Phone: 1.212.966.2748
Mail: 1028 6th Ave., New York, NY 10018 USA
Email: eastjadeusa@yahoo.com
What are the minimums for orders? Top
There is no minimum for wholesale customer but you must have a valid Business ID. For retail customer, please contact your local bead/crafts shop.
What are your methods of payment? Top
We accept Cash, Visa, MasterCard, American Express, Discover, and PayPal.
What is your PayPal Account? Top
Our PayPal Account is: eastjadeusa@yahoo.com
If your payment method is by PayPal, you will receive a payment request by this account when the order is confirmed.
Do you accept checks, bank transfers and COD? Top
Yes, but order will not be shipped until the check or transfer is cleared with our bank.
Would I be able to place an order outside of the United States? Top
Yes, we have shipped all over the world. The shipping company we normally used is USPS. You can check online for their rate¡ªwww.usps.com. We feel that it is the least expensive and safe method to ship oversea so far. However, you are free to choose your own shipping company for any oversea shipment.
Do you store my credit card information? Top
Yes, it will be encrypted and saved in our server. We can remove all the credit card information from our side upon your request at anytime.
Do you send out samples? Top
Once you become our regular customer, you will receive Free Sample every month. Anytime we have new products, we will send samples to you automatically.
Can two forms of payment be used for one order? Top
Yes, but we will need to do this over the phone, please call us at 1.212.966.2748
Do I have to pay sales tax? Top
As long as you have a valid resale license you do not need to pay sales tax.
Can I make change or cancel my order? Top
Yes, anytime as you wish before we ship out the order.
How do I generate a special order? Top
Yes, you can simply give us a sample or draft and we can custom made the order for you. Our factory in China and partners are capable to make any cutting stones and base metal findings.
Call us 1.212.966.2748 for more detail.
Do you have a catalog that I could download or that you can send me? Top
Yes, but our website will have the most updated product information.
Do you have a store that I could visit and shop? Top
Yes, our wholesale office is on: 1028 6th Ave., 2nd Floor, New York, NY 10018
What is your office hour? Top
Our Office Hour is: Monday to Friday between 10am to 6pm.
Shipping Top
How do I know my shipping cost before I place an order? Top
Shipping cost will normally be calculated and display at the bottom of the final invoice online. For oversea order, we will have to find out from the shipping company before we can give you the actual price for oversea shipping.
How soon do you ship an order after it is submitted? Top
Any in stock item will normally be shipped on the same day. For back order item, we will notify you by phone or email.
How soon do I receive my order after it is shipped? Top
We often use UPS for delivery. Depends on where your location is, it will general take 3 to 5 business days within the United States.
How will I know if my order has shipped? Top
You can either check online or call us at 1.212.966.2748
Do you offer drop-shipping? Top
Yes.
Can I come pick up my order? Top
Yes. Please come to 1028 6th Ave., 2nd Floor, New York, NY 10018 USA
Can I have each item labeled? Top
This is the best part of our company, 95% of our products are labeled. You will have no difficult to identify the products.
Returns Top
Do you allow Return, Exchange, or Refund? Top
We do not allow return, exchange, or refund unless we send you the wrong or defected item.
Order Problems Top
My order was damaged during transportation? Top
For any damage caused by delivery, you will need to contact the shipping company and file a claim.
I am missing an item from my order. Top
If there is missing items, please contact us immediately. We will do our best to resolve the problem.
I received a wrong item. What should I do? Top
If there is missing items, please contact us immediately. We will do our best to resolve the problem.
Can I save the item I like and order later? Top
Yes, you can find the ¡°Save Item¡± option on the right side of the item order box. Once you save the item, you can retrieve it back by clicking the ¡°Saved Item¡± icon on the upper right page of the website. When you order a lot or need more time to order, we strongly suggest you to use this function.
What is Super Fast Pick? Top
This function allows you to pick All or Most of the items on the page with 1 clicks. For example, when you want to order 10pcs for All the item the page, you can
1. Input ¡°10¡± on the box next to Super Fast Pick.
2. Click Add Items to Cart on the Left side of the Web Page.
Now 10pcs of each item are added to your shopping cart. Done! It is so fast and so easy!
Hint: Once you enter 10 in the boxes, you can also manually change individual item quantity by adjust the quantity on the individual item order quantity box. Then we you are done, just click Add Items to Cart on the Left side and Items will be added to your shopping cart.
Wholesale Top
What kind of documentation is needed to set up a wholesale account? Top
We need to have your business/resale license.
How do I send my business/resale license to you? Top
Email: eastjadeusa@yahoo.com
Fax: 1.212.944.6219
Mail: 1028 6th Ave. New York, NY 10018
I am a wholesale customer, why don't I get free shipping? Top
Our profit margin does not allow us to offer free shipping for wholesale customers.
My account was upgraded, but I still see the same retail prices. Top
Please login to your account to see your wholesale prices. If you are already signed in, please try to logout and then sign back in.
How can I buy wholesale? Top
First of all, please email or fax us a copy of your sales Tax ID.
Fax: 212-944-6219
Email: eastjadeusa@yahoo.com
You need to create an account,
Once your account is approved, you will see the wholesale price.
Please call or email us any time if you need help.
212-966-2748
Other Questions Top
Do you send a lot of marketing emails? Top
No. We only send out email newsletter once in a while.
Do you sell my personal information to other companies? Top
Never. We know it will destroy our business relationship.
Is shopping in your website secure and safe? Top
Yes. Our website is secured and verify by GoDaddy.com
You can find out about them at www.godaddy.com
I have been trying to shop for large number of the items I need, but I am not able to finish shopping in one session, and every time I return my cart is empty. Does your system not save the cart? Top
Because of the internet safety issue, the system will automatically log off the user if there is no activity for a while (normally 15 minutes). However, there is a way to go around it.
1. Write down the item number one by one and line by line on the Microsoft Word document while you browsing our website. Save the Word Document if you need to take longer time.
2. Once you finish what you want, you then copy the whole lists fom the Microsoft Word Document.
3. Log in to our website and click on the Advance Search(on the left hand side) and paste the lists to the search box. Click Submit.
4. All the items you want will be displayed.
5. Put the # of pcs you want on each boxes, then click add to cart.
6. All the items you selected will be put into the shopping cart and you are all set to go. Just simply click Check Out once you are finished.
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